Contact person: Ramon P.

• Contact Phone: +34 636 824 674 
• Calling hours : 9:00h a 13:00h ( M-F )

E-mail: info@decibelaudio.org

NOTE: Due to the high volume of calls and emails, response time may be delayed.

 

 

Frequently Asked Questions: 

 

• Is the telephone number correct and valid?

The telephone is operational within the business hours specified above. If the phone is not answered, please try again later after a few minutes. 

• Will my purchase have hidden costs?

NO. The total is indicated before payment is made. And no additional surcharge will ever be requested or added. 

• When will I receive my order?

The products are sent by post office (Spain). In the case of goods sent abroad, this depends on the post office and its resources in the area. (Aprox. 2 -3 weeks) 

• Will I be able to return it?

Yes, you can return the material as long as it is the same and it is not used or damaged.

• Will I get a refund?

Yes, the customer will send (shipping at your expense) the material back to our facilities, the money will be refunded by the same form of payment. (Subtracting the shipping cost).  

• What is the physical address?

Our address is Pol.Ind. El revès (Lado Pol.Galileo) C/ At. -- CP: 25180 (Alcarrás)

• Is the payment secure? 

Yes, we use secure methods. As well as PAYPAL (payment of goods and services) and credit card system payment. 

• Is the website secure? 

YES, IT IS. We can be sure when browsing, for example in Chrome we have a security symbol just to the left of the URL.